Returns & Exchanges
Due to the perishable nature of our high-protein food products, we cannot accept physical returns to ensure food safety and quality standards. However, if you are unsatisfied with your order or received a damaged shipment, we are committed to making it right through a refund or replacement.
Contact Support
Email our customer experience team at [email protected] within 14 days of delivery with your order number and reason for the request.
Provide Documentation
For items that arrived damaged or defective, please include clear photos of the packaging and product labels to help us improve our shipping process.
Review Process
Our team will review your request within 48 business hours to determine eligibility for a credit, full refund, or a complimentary replacement shipment.
Resolution
Once approved, refunds are automatically processed back to your original payment method, typically appearing in your account within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing